Legal

Data deletion

You can remove all of your RelayU data — your Instagram connection, stored access token, business setup, conversations, and message logs — at any time. Pick whichever method is easiest for you.

Option 1 — Disconnect inside RelayU (fastest)

  1. Sign in at relay-u.vercel.app.
  2. Go to Connect in the left sidebar.
  3. Click Disconnect next to your Instagram account.

This removes your business record and cascades through your conversations and messages. The Instagram access token is revoked at the same time.

Option 2 — Remove RelayU from Instagram

  1. Open the Instagram app and tap your profile.
  2. Tap the menu (☰) → Settings and activity.
  3. Scroll to Business tools and controls → Connected tools.
  4. Tap RelayU → Remove.

Instagram notifies us automatically when you remove the app. We will delete your data within 24 hours and revoke any stored credentials.

Option 3 — Email us

If you do not have access to either account, email relayu.ig@gmail.com from the address tied to your RelayU account with the subject Delete my data. Include the Instagram username of the connected account. We will respond within 7 days.

What gets deleted

  • Your business record (Instagram user ID, username, access token).
  • All conversations, messages, and send logs tied to that business.
  • Any push-notification device tokens registered for your account.

Backup snapshots may retain copies for up to 30 days, after which they are overwritten on the standard backup rotation.